Privacy Policy

Effective Date: September 4, 2025

Introduction

Welcome to WPVibrant. Your privacy is critically important to us.

This Privacy Policy explains how Vallieres Solutions, operating as WPVibrant (“we,” “us,” or “our”), collects, uses, and discloses information about you when you use our website, purchase our services, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in a few different ways to provide and improve our services to you.

Information You Provide to Us

  • Contact Information: When you fill out our contact form or communicate with us, we collect your name and email address.
  • Payment Information: When you purchase a plan or service, we collect information necessary to process your payment, such as your name, billing address, and email address. Please note that we do not store your credit card details; this information is provided directly to our secure third-party payment processor, Stripe.
  • Website Credentials: To perform our maintenance services, we will require you to provide us with access credentials for your WordPress website and potentially your hosting account. We handle this information with the utmost confidentiality.

Information We Collect Automatically

  • Usage Data: When you visit our website, we automatically collect information about your device and how you interact with our site. This may include your IP address, browser type, pages visited, and the time and date of your visit.
  • Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services.
  • Process your payments and manage your subscriptions.
  • Communicate with you, provide customer support, and respond to your inquiries.
  • Send you marketing and promotional communications (only with your explicit consent).
  • Monitor and analyze usage of our website to improve its functionality and user experience.
  • Prevent fraudulent transactions and enhance the security of our services.

How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who perform services on our behalf, but only for the purposes described in this policy. These include:

  • Payment Processors: We share payment information with Stripe to process your transactions.
  • Analytics Providers: We may share usage data with providers like Google Analytics to help us understand our website traffic.
  • Email Service Providers: If you subscribe to our newsletter, we will share your email address with our email provider.

These third parties are obligated to protect your information and are not permitted to use it for any other purpose.

Your Data Rights

In accordance with Canadian privacy law (PIPEDA) and other regulations, you have certain rights regarding your personal information. You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate information we have about you.
  • Withdraw consent for us to use your information (please note this may affect our ability to provide services to you).
  • Request the deletion of your personal information, subject to our legal and contractual obligations.

Data Security

The security of your data is a top priority. We use industry-standard security measures, such as SSL encryption, and partner with trusted, secure third parties like Stripe to protect your information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (for example, for tax and accounting purposes).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our website’s contact page.